Moorside Legal email address: how to reply by email or post

Which Moorside Legal email address should you use?

Look at the top and bottom of your Letter of Claim. Law firms usually print their contact details there, together with your reference number. That address is the right one for your case, because it links your reply to the right file.

Avoid addresses copied from forums, search results or an unexpected text or email. If your letter has no email address at all, reply by post to the address printed on it — that's just as valid.

Your 30-day reply deadline

Count 30 days from the date printed on the letter, not the day it arrived. If the letter isn't dated, use the day you received it and keep the envelope.

Email, post or portal?

Some law firms ask people to respond through an online portal. You don't have to. Replying by email or post means you keep your own copy of exactly what you said, which matters if the case reaches court.

What to put in your email

1. 1

   Step 1: Subject line

   Write 'Response to your Letter of Claim' followed by the reference number from the letter.

2. 2

   Step 2: Say if you dispute it

   If you dispute the claim, say so in the first lines.

3. 3

   Step 3: Ask for their evidence

   List the documents you want to see (below).

4. 4

   Step 4: Forms and portals

   Say you won't be completing their reply form or financial statement because you dispute the claim, and that you want all correspondence by email or post.

5. 5

   Step 5: Sign off

   Use your name as it appears on the letter.

• Copies of every notice they say was sent, with the dates of posting.
• Dated photos of the signs as they were on the day.
• The exact term they say was broken.
• A breakdown of the amount, including anything added to the original charge.
• If you have more than one charge from them, a list of every charge they intend to pursue.

Our free reply letter does all of this with your dates filled in. For the full background, see the Moorside Legal letter of claim guide.

Keep proof of sending

• Save the sent email as a PDF, showing the date, time and the address you sent it to.
• Keep any automatic acknowledgement, and any reply.
• If you post it, keep your copy and the proof of posting together.
• Write the date you sent it in your diary or phone.

Don't include your bank details or any payment information in your reply.

After you've sent it

The firm may send evidence, repeat its demand, or not reply at all. Some matters end there; others go on to a court claim. If a claim form arrives from the Civil National Business Centre, read Moorside Legal CCJ: the claim form and your deadlines straight away.

You don't have to say who was driving, but never say anything untrue. Parking Help is independent and not connected to Moorside Legal. Examples on this page are illustrative and based on typical situations, not real cases.

This is a free self-help guide, not legal advice. Check your own letters and dates. If you're unsure, get free advice from Citizens Advice. Written by the Parking Help team.